Overcoming Social Anxiety

Medically reviewed by Andrea Brant, LMHC and Nikki Ciletti, M.Ed, LPC
Updated September 26, 2024by BetterHelp Editorial Team
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Social anxiety—whether it’s anxious feelings or symptoms of a diagnosable disorder—can make interacting with others difficult and stressful. Here, we’ll talk about the difference between routine and clinical symptoms of social anxiety, then we’ll discuss ideas for asking questions that may help keep the conversation flowing and reduce feelings of nervousness.

Anxious feelings vs. social anxiety disorder

The term “social anxiety” can be interpreted in one of two ways: colloquially or clinically. The colloquial use refers to the feelings of shyness or nervousness many people experience in social situations—especially when they don’t know the other person(s) or are in a large group. The clinical use refers to a diagnosable mental health condition, social anxiety disorder. This is when adults or children experience intense anxiety symptoms in response to certain or all social situations, stemming from a fear of being judged or embarrassed in front of others. 

Common symptoms

Symptoms of either type can be both physical and mental. With social anxiety disorder, symptoms may be severe enough to cause avoidance of certain or all social situations altogether. Feelings of routine social anxiety can typically be overcome or managed with the right strategies. Symptoms of social anxiety disorder, however, typically require professional treatment to address. So, while the tips we’ll list here may be helpful for both those experiencing routine social anxiety and those experiencing symptoms of social anxiety disorder, it’s usually important to seek professional treatment for clinical symptoms as well.

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Social anxiety often makes talking to new people a challenge

Situations that often cause social anxiety and fear

Common social situations that may cause feelings or symptoms of anxiety can include:

  • Speaking in public
  • Being introduced to new people
  • Having to spend time being the center of attention
  • Being watched while you’re doing something
  • Meeting people of authority
  • Talking to a stranger
  • Having to go around the room and say something
  • Going to parties
  • Entering a room full of people

In such situations, you might notice signs like sweating, feeling overheated, your mind going blank, nausea, speaking too softly, feeling extremely self-conscious, and finding it difficult to make eye contact. Some people with social anxiety disorder may also experience panic attacks. 

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Building rapport: Open-ended questions when socializing

Making conversation with someone—especially someone you don’t know or know well—can be more intimidating than fun for many. Although having some awkward pauses is the nature of many conversations, too many may increase your anxiety, so strategies that help keep the conversation flowing could be useful.
Using questions to lead or continue a conversation can be a simple but effective trick. It can get the other person talking and may also provide you with time to relax and listen instead of being overcome with worries about what to say. Asking someone a question can also let the other person know that you’re interested in them, their life, and their opinions, which can help you build rapport.
To effectively jump-start a conversation the first time, the questions you choose should generally be open-ended—that is, they should require more than a one-word answer. These types of questions are likely to encourage your new friend to respond with a more detailed answer, potentially giving you more opportunities to absorb information that may help you think of a follow-up question. This can keep the conversation going and help you avoid awkward pauses that can feel uncomfortable. 

Topics to help you radiate confidence while socializing

As far as topics, you might focus on the event or topic that brought you together (such as your industry if it’s a work event, your common hobby if it’s a meetup, etc.) or ask about hobbies, music and TV shows, or other topics that are easy to talk about and where you’re likely to find common ground.
While your conversation partner is talking, it can be important to listen closely for clues about potential follow-up questions you could ask to keep things flowing. It may also help to keep in mind that the person you are talking to may also experience nervousness and worry about speaking with new people or being in a new setting, which may further calm your nerves. 
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Social anxiety often makes talking to new people a challenge

Getting support for overcoming social anxiety

Keep in mind that conversational techniques typically aren’t enough to effectively address symptoms of a mental health condition like social anxiety disorder. Without professional treatment like therapy, those with social anxiety disorder may be at risk for decreased performance at work and school, lower-quality relationships and self-esteem, decreased quality of life, relying on alcohol or other substances to cope, and even suicidal ideation in some cases. That’s why seeking support for symptoms can be so important.

Building confidence and self-esteem

Therapy is typically the first-line treatment for social anxiety disorder for adults, adolescents, and younger people, and medication may also be prescribed in some cases. Therapy can also be helpful for those who don’t have a diagnosable disorder but are looking for support in increasing self-esteem, improving social skills, or managing feelings of nervousness in social situations. 

Online therapy for overcoming social anxiety

Whether you experience butterflies in your stomach before you go to a party or are unable to bring yourself to leave the house, feelings or symptoms of social anxiety can make attending in-person therapy intimidating or impossible. In cases like these, you might prefer online therapy as a more comfortable alternative. It allows you to connect with a licensed therapist from home or anywhere with an internet connection with no commuting required.

Studies suggest that online therapy can be highly effective in treating social anxiety disorder. In a 2022 study, for example, researchers evaluated the efficacy of an internet-based cognitive behavioral therapy intervention for social anxiety disorder. Compared with the waitlist control group, those who engaged in the online treatment method experienced significant reductions in their social anxiety symptoms, which were maintained after a three-month follow-up visit.

Takeaway

Social anxiety can make interpersonal interactions challenging, but asking open-ended questions may help you start conversations—and keep them going. For more personalized guidance, it can be helpful to work with a licensed therapist. If social anxiety makes you feel hesitant to see a therapist in person, you might consider online therapy instead. 
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