"I Don't Remember My BetterHelp Login" And Other Questions About Online Therapy
Forgetting your login credentials to any website can be concerning, but it may be especially stressful when you are trying to access mental health therapy and other essential medical services. If you receive therapy through BetterHelp and have forgotten your login information, there are steps you can take to address these and other website use concerns.
Logging in: What do I do if I don't remember my BetterHelp login and need to sign in?
Most of the time, it can be relatively easy to get back into your BetterHelp account if you have forgotten your password.
Beyond the BetterHelp login: More FAQ, reviews, and answers about BetterHelp’s online therapy platform
Can you cancel BetterHelp at any time?
See our Opting out and Policy pages for more information on how to cancel your account.
Contact customer service if you have any additional questions or cannot get into your account.
Why is BetterHelp so expensive?
At BetterHelp, plans are typically more affordable than traditional in-person counseling, for people without insurance. However, it can be tough to find help covering the cost of therapy. If you cannot afford counseling services, there are other options you can consider. BetterHelp occasionally runs special promotions and offers financial aid options for those who are eligible. You can contact BetterHelp through the "Contact us" page on the BetterHelp website to inquire about financial aid, which may help you pay for therapy with an independent provider.
Can I cancel BetterHelp and get a refund through my BetterHelp login?
Although it's not always possible, the platform may be able to provide refunds under some circumstances. Email BetterHelp at contact@betterhelp.com or go to the website's "Contact us" page to inquire about refunds and other similar matters.
Can BetterHelp prescribe medication for my mental health?
BetterHelp offers talk therapy from independent, licensed mental health professionals. BetterHelp therapists do not prescribe medication. However, you can attend therapy sessions through the BetterHelp platform while receiving medication from another provider elsewhere. If you seek medication management or have a question about your current medication, please consult a physician to discuss your options.
Is BetterHelp legitimate for online therapy?
BetterHelp is a legitimate website and professional mental health platform. All counselors, therapists, psychologists, and social workers on the platform must maintain up-to-date licensure.
Is BetterHelp worth the money?
Numerous peer-reviewed studies have demonstrated that online therapy can be just as effective as traditional in-person therapy for various mental health challenges, including depression, anxiety, and stress. Also, online therapy tends to be more affordable than in-person therapy for people without insurance.
BetterHelp reviews may offer insight into experiences others have had on the platform that can help you determine if BetterHelp could be a helpful option for you. Finding the right therapist can make a difference in your experience. If you don't believe your therapy is effective, BetterHelp allows you to switch providers quickly and easily.
Does BetterHelp have a free trial for professional therapy?
BetterHelp does not have a permanent and ongoing free trial offer, but the company does provide various specials from time to time. Sometimes, these specials allow you to take a percentage off of the price of your therapy cost. If you hear about a special and want more information or aren't sure how to apply an offer to help you cover the cost of therapy, please contact customer service. You can reach BetterHelp through its "Contact us" page or via email at contact@betterhelp.com.
How much is BetterHelp a month?
BetterHelp plans start at as low as $65 per week, or $260 per month, and go up to $100 per week, or $400 per month (based on factors such as your location, referral source, preferences, therapist availability, and any applicable discounts or promotions that might apply). The right plan for you may depend on your unique needs. Financial aid options may be available for people who require help covering the cost of therapy. If you are interested in learning more about financial aid, please reach out by filling out the form on the "Contact us" page or by emailing BetterHelp at contact@betterhelp.com.
Why is BetterHelp beneficial for mental health care treatment?
There can be many positive aspects of receiving therapy through BetterHelp. Below are just a few:
It's easy to start and connect with a therapist
When you sign up for BetterHelp, you can be matched with a therapist within a few hours, or, at the most, a few days. Additionally, your therapist match is personalized based on the answers you select when filling out the "Get Started" questionnaire.
You can switch counselors at any time
If you don't believe your initial matched provider is the right therapist, counselor, psychologist, or social worker for you, you can switch and start working with a new provider. This simplified provider switching process is one of the areas in which BetterHelp may provide an advantage over in-person counseling, where it can be time-consuming to locate a new provider, especially with possible insurance coverage limitations or high costs for people without insurance. With BetterHelp, you're also not restricted to finding therapists within your specific city or region, which can add to the pool of available therapists with experience in your areas of concern.
BetterHelp’s services are 100% remote
You don't have to commute to any of your therapy sessions when you use the BetterHelp platform. As long as you have a reliable connection to the internet, you can meet with your therapist from anywhere you feel comfortable, which can save time for both you and your therapist.
It's advantageous for both clients and mental health professionals
BetterHelp helps handle the billing and paperwork associated with mental health treatment, which means that your therapist can dedicate more time to you and other clients.
BetterHelp is committed to serving individuals and communities
BetterHelp has donated over 2,500 months of therapy to people affected by crises or natural disasters nationwide. In 2021, BetterHelp donated over 3,000 months of therapy to various communities by working with nonprofit organizations. These mission-driven nonprofits include:
- National Alliance on Mental Illness (NAMI), to support frontline healthcare workers.
- The Malala Fund and Restore Her Voice, to support Afghanistan refugees.
- Me too. International, to support people who have been affected by sexual violence.
- Sandy Hook Promise, to support people who have been impacted by gun violence.
- The OUT Foundation, to support LGBTQIA+ athletes.
If you want to learn more about BetterHelp’s continued efforts to help and support individuals and communities, check out BetterHelp’s LinkedIn page for current updates. You may also follow the company's social media profiles to stay updated.
Takeaway
If you’re not already signed up for BetterHelp but are experiencing mental health challenges, online counseling could be a tool that helps you regain your sense of happiness and health. No matter what you are going through, you can be matched with a licensed therapist who has experience in that area. Take the first step to finding support and reach out to BetterHelp today.
What to talk about in therapy this week?
Psychotherapy (talk therapy) offers a safe space to express your thoughts and feelings without judgment. Often, topics arise when discussing concerns about relationships, work, goals, past trauma, and daily life challenges.
When deciding what to talk about with a therapist in a particular week, you may want to consider any stressor you have encountered recently, for example. Another approach might be to ask your therapist some questions or revisit what has brought you to therapy in the first place.
How do I change my BetterHelp password?
There are many reasons for wanting to change a BetterHelp password. If you are concerned about the strength of your password or have forgotten your current password, you can log into https://www.betterhelp.com/login/ and click on "Forgot password?" to change your current password. You can also contact BetterHelp support if you have additional questions.
How can I talk to a therapist for free when I need professional therapy, and are there BetterHelp offers?
Many individuals find that BetterHelp offers affordable plans, especially in relation to in-person therapy for those without insurance. As one of the leading online therapy platforms, BetterHelp also occasionally offers special promotions and financial aid for people who qualify. You can learn about available financial aid options and offers through Betterhelp's "contact us" page. However, if you cannot afford to pay for therapy at this time, there may be other options available, such as an employee assistance program and sliding-scale therapy near you. For more urgent needs, you can text the Crisis Text Line to connect with a volunteer counselor.
What do therapists ask in first session internet therapy?
A first therapy session offers an opportunity for your therapist to learn about your goals and what you hope to get out of therapy. To that end, your therapist may ask you what brings you to therapy and what your concerns are, including physical and mental health challenges, relationship difficulties, and stressors you would like to address. Your therapist may also ask follow-up questions, discuss your goals, and mention their approach with you. Most therapists also welcome questions about their approach and what to expect in future sessions. It's helpful to keep in mind that your first meeting with a therapist will be a way for them to gather enough information to formulate the right course of treatment for you.
When should I stop therapy?
There are many reasons why you might consider ending therapy. Some of these reasons include sensing that you've achieved your therapy goals, have learned coping skills to move forward on your own, and have achieved a satisfying level of mental well-being. Other reasons for stopping therapy might have to do with feeling as though you're not making progress or a lack of connection with the therapist. For example, if you feel uncomfortable discussing sensitive topics with your therapist, or sense that they don't sufficiently respect or understand your identity or matters that are important to you, it may be helpful to look for another therapist. One benefit of BetterHelp is that it has many licensed therapists. (Every therapist has at least a master's degree and current licenses, as well as experience.) If you perceive that you may be better matched with another therapist, BetterHelp works with you to switch therapists after one session or more. As the largest therapy platform in the world, BetterHelp gives you access to a wide range of mental health professionals while allowing you to have sessions—whether through phone calls, videoconferencing, and/or text messages— from anywhere there's an internet connection
How do you start a conversation in BetterHelp therapy?
Often, a therapist will ask you questions that may naturally lead to a conversation where you explore matters that concern you. When you're considering how to start a conversation with a new therapist, however, you may bring up something that happened in the day or week, your upbringing or past experiences, current relationship difficulties, and goals for therapy, among other concerns.
How do I know therapy is working for my mental health?
Therapy offers a chance to explore your thought patterns and feelings, as well as find new interpretations of how you think about a situation. One way that you might notice that therapy is fostering your mental health is when you begin to think differently about a situation that might have caused you distress in the past. You might also react differently to situations and have more control of your emotions.
Why can't I talk in therapy?
There are many reasons why you might be less comfortable opening up in therapy. For example, if you have recently started seeing a new therapist, it might take a little while for you to feel more comfortable discussing sensitive topics, such as trauma. Depending on your situation, you may also experience anxiety and concerns about being judged or misunderstood. While it can be challenging at first, communicating these challenges to your therapist might open up a space to address them.
What questions do I ask my BetterHelp therapist?
There are many useful questions to ask a therapist, including a therapist working through the BetterHelp platform. You may ask what challenges or symptoms your therapist can help you with, what's their approach to addressing your challenges, how will they evaluate your progress, how many sessions they think you'll need, what their expectations are of potential clients, and how they might accommodate changes to your schedule, among other concerns.
What should I be telling my therapist in online therapy?
You may discuss the same challenges that you would mention to an in-person therapist. For example, you can tell your therapist about daily life challenges, past experiences with trauma, symptoms of a mental health condition you may be grappling with, issues regarding your current relationship, and concerns about your identity, to name a few.
What can I do if I don't remember my BetterHelp password?
If you forget your login information, go to BetterHelp.com/login. Once you are on the web page, click "Forgot password?" Then, follow the steps to reset your BetterHelp password.
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