Should Mental Health Be Integrated Into Primary Care?

Medically reviewed by Andrea Brant, LMHC and Melissa Guarnaccia, LCSW
Updated October 16, 2024by BetterHelp Editorial Team

Integrating health services from separate industries may be done to cut administration costs due to common resources. However, some people may feel that integrated services do not completely address their needs and can cause a drop in the quality of mental healthcare. Businesses may separate mental health or lump it into other categories, aiming for efficiency and cutting specialty care.  

Incorporating mental health services into primary care settings

Some people support integrated care despite the potential negative consequences of integrating mental health services into general health services. For example, the National Alliance on Mental Health reports that addressing mental health in a primary care setting can simultaneously offer treatment for all aspects of health. To understand integrative health further, looking at the pros and cons of this type of system can be beneficial.
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You should not feel like just another patient

The disadvantages of integration

The integration of mental and physical healthcare often involves uniting efforts between physicians, social workers, nurses, and mental health therapists. This team of care providers may coordinate with each other to holistically treat clients from the same clinic or healthcare organization. Below are a few potential disadvantages to this system. 

Efficiency over quality of health care services

Although it may sound beneficial in practice, some integration systems value efficiency over quality. After a client goes to one department, they may be passed on to another without having quality one-on-one time with providers. This process may cause unnecessary delays in treatment and can also mean that clients are passed around repeatedly. 

This cycle of referrals, assessments, and waiting can cause clients to become more unstable or experience worsening symptoms. To get treatment, they may end up approaching multiple departments in the hope of expediting the process. However, some integration systems offer mental health services within the same appointment. Full-service integration and quality of care can be more productive, allowing clients to receive mental health services on the same day without being transferred or referred months out. 

Inefficiency of patient services

When clients visit multiple departments, it may feed an incorrect assumption that there is rising demand for those services. However, passing a client around can be ineffective. They may be seen by the wrong department first, passed on, and then escalated. Clients may then be accused of using services too often or “looking for problems” when they might have had better luck being referred to the proper location first. 

Cost of integrating mental health and primary care

Integrative services can require multiple appointments, consultations, and visits with healthcare professionals. The cost may add up quickly, especially if the client does not have insurance. In these cases, clients may pay for consultations they don’t need. 

Should mental health be integrated into primary care settings?

Integration may have several benefits, including allocating multiple resources under one roof. By integrating, clients gain mental health services alongside physical health support. Having multiple professionals to consult with may offer a higher quality of care and a chance of disease prevention, medication management, and diagnosis support. Below are a few of the other benefits of integration.

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Availability of services

Integrated health systems often have multiple providers in one location, so clients can make appointments with multiple individuals without making new insurance claims or signing up for a consultation with a new doctor elsewhere. 

All inquiries are integrated by processing clients into multiple systems through one appointment, improving patient care. Exclusive mental healthcare facilities may not offer physical health options, medication management, or case management. An integrated facility can offer more options, giving clients a choice over the type of care they receive.

Common records

With an integrative facility, client records are provided to the entire care team, with consent from the client. These records may involve medications taken, hospital visits, diagnoses, and billing. When a client meets with their therapist, the therapist can ask them about recent hospitalizations or medication changes. When they meet with a psychiatrist, the psychiatrist can look at how many sessions the client has had with a therapist. Through a release form signed by the client, providers can also exchange notes and treatment plans with each other. 

Benefits

Some integrative health centers offer constituents benefits, such as parking, a special waiting area, or quicker service. Some locations may offer services at one monthly cost for those without health insurance, which could be cheaper than paying for multiple providers. However, this factor can depend on the location. 

Getty/AnnaStills
You should not feel like just another patient

How to find personalized support

If your primary care provider has referred you to an integrative health center and you prefer personalized care, several options are available. If you’re not looking to add more in-person services, you can try therapy through an online platform like BetterHelp. You and your online therapist can communicate anytime, day or night, through chat sessions, video chat, or texting therapy without the need to be funneled through a complicated portal system that often characterizes integrated services. 

The effectiveness of online therapy for treating mental disorders

Studies have proven online therapy as effective as in-person therapy, with the added benefits of increased availability for those who live remotely or struggle to travel easily or pay the fees of an in-person therapist. In a study published in the American Journal of Psychiatry, psychiatrist Haim Weinberg found that many of his clients who shifted from in-person to online therapy felt more comfortable opening up online because of the barrier of the screen and the comfort of being in their own space.

Takeaway

Integrated services can have benefits and drawbacks, depending on what you’re looking for from a provider. You might benefit from integrated care if you want to get a care team under one roof. However, if you’re looking for more personalized one-on-one care, you might benefit from services through an online or in-person therapist. Consider reaching out to a provider to learn more about your options.
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