Thera-LINK Review: Is This Online Therapy Service Worth It?

Medically reviewed by Andrea Brant, LMHCDr. April Brewer, DBH, LPC, and Julie Dodson, MA, LCSW
Updated February 25th, 2026 by BetterHelp Editorial Team

Many providers on BetterHelp now accept major insurance carriers. In many states, certain therapists on BetterHelp may be in-network with certain insurance plans. Coverage depends on your plan, provider, and availability. 

When sessions are covered, members typically pay an average copay of about $23 per session. Check your in-network status on the BetterHelp site. Coverage varies by state and provider availability.

Telehealth sessions have become increasingly popular over the past few years, and many therapists are exploring online therapy services. Thera-LINK, which now operates as Ensora Telehealth, is a therapy service with a few potential differences from similar online mental health platforms. It can provide therapists with virtual waiting rooms and outstanding customer support. Thera-LINK may also link therapists to potential clients. Potential downsides include the lack of telepsychiatry on the platform and the fact that it may not be compatible with all browsers and devices. While Thera-LINK can be an excellent option for many therapists, there may be many other online therapy platforms to consider as alternatives. In this Thera-LINK review, discover the features Thera-LINK offers and whether it may be the right choice for you.

What is Thera-LINK?

Thera-LINK (now Ensora Telehealth) is an online platform that can support practitioners and small mental health businesses in managing their services and connecting with clients via video chat. Registering with Thera-LINK typically involves providing personal details, including one’s email address, company practice, and name. Providers can then choose preferred clients and payment methods before providing telehealth sessions as an online counselor.

Who Thera-LINK is for

Thera-LINK is designed for mental health practitioners and solo clinicians, as well as faculty-style mental health teams and group practices. Clients seeking virtual sessions may also use Thera-LINK, particularly if they’re looking for one provider who can support them as they navigate mental health challenges.

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How a therapist can use Thera-LINK for a career launch

Online therapy can still be viewed as a newer service, and it has changed the way many people view mental health services. Licensed, qualified therapists generally want to help others, but they may not always have the resources to establish their own practices. This can leave many providers unsure of where to begin. Thera-LINK can enable clients and therapists to easily connect with one another in a virtual setting.

Thera-LINK review: An online technology platform for therapists and other mental health providers

Thera-LINK is designed to streamline the management and delivery of mental health services using online tools. Explore various facets of the platform below.

69%
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Thera-LINK free trial and usability across devices

TheraLINK offers a free 15-day trial. After that, you'll usually be given a document in which you can choose the types of online sessions you want to provide. In addition, you can work anywhere with an internet connection if you have the appropriate telemedicine software installed via an iPhone, iPad, Android, Windows, or other compatible device or operating system.

Thera-LINK plans

Before it became Ensora Telehealth, the Thera-LINK basic plan generally started at $30 a month with an average of five sessions per month. Providers also had the option to add unlimited sessions, an office manager account, and payment requests for the Ultimate Link Plan at $45 a month. There were additional plan options as well.

Now that Thera-LINK is known as Ensora Telehealth, there are generally two plan options. The standard plan includes 30 monthly telehealth sessions, while the premium plan includes 100.

Thera-LINK features and tools

Thera-LINK offers the following tools and features:

  • Easy scheduling and client self-scheduling, as well as appointment reminders
  • The ability to accept payments from clients before or after a session
  • Options to host individuals, couples, families, or groups in therapy telehealth sessions
  • Therapist and client messaging tools
  • Client and session notes, as well as storage for client information and medical records
  • Instant chat in sessions and in the virtual waiting room
  • Compatibility with various devices
  • A virtual waiting room with various backgrounds and music options
  • A profile for the directory to help clients discover you as a potential therapist

Thera-LINK network advantages for clients and therapists

Many consider the Thera-LINK interface to be clean, with a quick and easy setup process. You typically need the appropriate qualifications to provide services to clients, but signing up, choosing a payment plan, and setting up your practice can all be done through the Thera-LINK site.

Thera-LINK customer support: Assistance with wireless connectivity and device setup

The Thera-LINK customer support team is generally responsive and knowledgeable. They can answer customer support-related questions regarding how to conduct teletherapy online, and they can quickly walk you through updating and installing telemedicine software prior to scheduling your appointments.

Good customer support specialists can assist you with how to use the client interface to set up your own custom waiting room, client profiles, and client payment systems. Once you log in, you'll typically go to the virtual waiting room prior to creating new therapy sessions.

Thera-LINK payments and billing workflow

Thera-LINK payments typically occur through Stripe, so providers must set up a Stripe account to receive payments. It’s possible to request payment from clients prior to sessions or accept online payment after sessions.

Thera-LINK’s goals in providing mental health support

The goal of the TheraLINK tech support team is generally to connect therapists and clients as seamlessly as possible and offer good support for issues like:

  • Accepting client payment.
  • Video and audio quality.
  • Using waiting rooms.
  • Creating client notes.
  • Adding mental health services.
  • Answering free trial questions.
  • Entering or closing an online session.
  • Scheduling payments.

Appointment reminders, electronic payments, and scheduling can be done through the app, along with chat and messaging, and of course, the therapy services, including support for those living with different types of psychotic disorders. They can also allow for multi-provider practices, so you can work with multiple providers if you are a client.

Thera-LINK drawbacks

Telepsychiatry is not a feature of Thera-LINK at this time. Therefore, clients will usually need to be referred to another professional for medication management. Also, some client reviews report that Thera-LINK features have limits. For example, Thera-LINK may not work on all devices and browsers, which could lead to poor-fit scenarios.

Exploring other online therapy options

While Thera-LINK offers unique features, other platforms can also provide innovative approaches to online therapy. As virtual therapy becomes increasingly popular, individuals seeking an online counselor have multiple options to consider.

Online therapy with BetterHelp

If Thera-LINK isn’t the right fit for you, there may be other online therapy platforms to consider, including BetterHelp. Seeking professional help and mental health support may be simpler and more convenient than ever before. Often, sessions can be held anytime, anywhere – including from the comfort of your own home. Users generally need an internet connection to get started, and from there, sessions can be conducted through the following: 

  • Video
  • Audio
  • Live chat

Online therapy can also be more affordable than in-person therapy. Clients don’t have to commute to and from sessions, and the therapists generally don’t have to pay to rent an office space or hire staff.

Research suggests that online therapy produces the same client outcomes as in-person therapy. Virtual counseling can be an effective form of treatment for a variety of mental health conditions and concerns.

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Takeaway

Thera-LINK can be viewed as one of the top sites for therapists looking to offer telehealth sessions to clients. Individuals can get the help they deserve, and therapists can practice in a convenient virtual environment. Options like BetterHelp are also available to providers who wish to practice online.

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This article provides general information and does not constitute medical or therapeutic advice. Mentions of diagnoses or therapy/treatment options are educational and do not indicate availability through BetterHelp in your country.
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