Why Online Therapy Is Worth It: Benefits Of Using BetterHelp

Medically reviewed by Julie Dodson, MA, LCSW
Updated March 11th, 2025 by BetterHelp Editorial Team
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Is online therapy worth it? Many studies suggest that online therapy can be as effective as in-person therapy for treating common mental health conditions, such as anxiety and depression. BetterHelp provides virtual therapy with licensed professionals, offering flexibility and accessibility for those who may not have access to traditional in-office care.

Over the last several years, the popularity of online therapy has grown significantly in the United States, particularly since the pandemic. Below, explore research on the effectiveness of online therapy and the key benefits of choosing a virtual therapist.

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Is online therapy worth it? What the research says

Every year, more and more Americans report a positive view of online mental health care, as evidenced by the following statistics related to online therapy in the United States:

The benefit of wider therapist availability

For many people, one of the key benefits of virtual therapy is therapist availability. Online therapists typically have wider availability given that they can work from home. As a result, online therapy often allows for flexible scheduling outside of standard business hours, which means that therapy sessions can often be scheduled around the client’s work and family commitments.  

The benefit of flexible communication methods

Online therapy allows people to communicate with a licensed therapist remotely in the way that’s most comfortable for them. Videoconferencing allows clients to get face-to-face interaction without leaving home, while those who prefer not to be seen on video can communicate via audio or live chat instead. 

With a remote therapy platform like BetterHelp, clients can reach out to their therapist at any time through in-app messaging, and the provider will respond as soon as they can. The freedom to contact their therapist at any time and schedule extra sessions (for an additional cost) means that people can communicate what they’re feeling in the moment, so they don’t forget what they wanted to say by the time their next session arrives. They can also review their therapist’s responses at any time in the app, which may be encouraging on days when they experience relationship challenges or mental health concerns. 

Where to find online therapists

Many therapists now offer their mental health services online in addition to or instead of providing in-person care. Some may have their own website while others may work through an online therapy platform like BetterHelp. With BetterHelp, you can get matched with a therapist based on your preferences and needs as outlined in a brief questionnaire. 

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BetterHelp also allows you to change therapists for any reason, at any time, for no additional cost until you find the right fit for you. BetterHelp has a network of more than 30,000 licensed therapists, which may make it more likely that you’ll find the best provider for your needs. 

If you’re searching for a mental health professional with experience in specific modalities, from cognitive-behavioral therapy (CBT) to eye movement desensitization and reprocessing (EMDR) therapy, online therapy can be a viable option for connecting with them. Many modalities can be practiced online. 

The effectiveness of online therapy vs. in-person therapy

In recent years, a number of research teams have studied the effectiveness of online therapy compared to traditional in-person therapy.

Is BetterHelp as effective as in-person therapy?

In one systematic review and meta-analysis published in 2020, researchers looked at 17 studies exploring the effectiveness of electronic cognitive-behavioral therapy (eCBT) compared to traditional in-person therapy for depression. They concluded, “Our results demonstrated that eCBT was more effective than face-to-face CBT at reducing depression symptom severity.” 

Mental health conditions that may be treated online

Researchers have studied online therapy for many other conditions in addition to depression. For instance, in another systematic review and meta-analysis, a group of researchers studied the effectiveness of online CBT for numerous disorders. Their findings suggest that online therapy can also be effective for the following illnesses: 

  • Depression
  • Generalized anxiety disorder (GAD)
  • Specific phobias
  • Social anxiety disorder
  • Panic disorder
  • Substance use disorders
  • Adjustment disorder
  • Bipolar disorder
  • Obsessive-compulsive disorder (OCD)

Although therapy can be a helpful treatment for mental health conditions, you don't need to be showing signs of a mental health condition in order to potentially benefit from speaking with a therapist online or in person. Therapy can also be helpful for individuals experiencing low self-esteem, relationship challenges, grief, trauma, and many other types of difficult life situations. 

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That said, remember that you don't need to be showing signs of a mental health condition in order to potentially benefit from speaking with a therapist online or in person. Therapy can also be helpful for individuals experiencing low self-esteem, relationship challenges, grief, trauma, and many other types of difficult life situations. 

Takeaway

Is online therapy worth it? Findings from researchers who have studied this question repeatedly suggest that online therapy can be effective for treating a number of mental health conditions and challenges. Below are key takeaways about online therapy: 

  • Flexibility
  • Convenience
  • Cost-effectiveness
  • Accessibility 

Online therapy typically allows for more flexible scheduling and a larger selection of licensed therapists than what may be available locally. With BetterHelp, you can get matched with a licensed therapist who has experience with specific mental health conditions, and you can always change mental health providers at any time. In addition, you may access weekly group sessions on many topics.

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