Do you accept Cigna PPO or just financial aid?

Thank you for reaching out about receiving services on the BetterHelp platform. I'm sorry to hear that you have been struggling with anxiety, but I am glad to hear you have at least reached out to your doctor. I want to encourage you that you can certainly get to the root cause of your anxiety by working with a therapist. 

 

I do have to let you know that unfortunately, BetterHelp is not covered by insurance at this time. BetterHelp is also not able to help you get reimbursed using out-of-network services or by other means. There are two main reasons for this. The first reason is that BetterHelp does not, as part of the services provided, diagnose members. Insurance companies require mental health services to be associated with a diagnosis in order to be covered. The other reason that BetterHelp is unable to use your Medicaid plan is that BetterHelp's billing structure is different from how therapists typically bill. BetterHelp charges a flat rate by month or week, rather than charging for the type of sessions you receive which is not how insurance companies pay for services.

 

As a therapist on the platform, I do not have direct access to the billing aspects so that I can focus on just providing good therapy, but I can verify that you are correct, you can reach out to support to discuss financial assistance options based upon your income. I encourage you to consider all of your options for receiving services. The financial cost of BetterHelp is worth the investment to get to the bottom of your symptoms, but it also appears you have insurance and there are certainly options for you to see a therapist through your insurance provider in person and/or online. 

 

In the meantime, try these when you're feeling anxious or stressed: