Lesser rate for those unemployed or impacted by covid? How to access?

Hi there, I know you are probably really frustrated with not being matched with a counselor yet. Hopefully, I can help with that. I am not currently open to new clients but would be willing to bring you on as a new client. The best thing to do as far as the financial hardship issue is to actually contact the support team from BetterHelp at the following email address: contact@betterhelp.com They are the best place to contact because the platform doesn't give the therapists any billing/charges information...none of us know anything about the charges or any of the discounts or other things that the platform offers to the members. They encourage us to redirect the members back to the support team for further information.  I know that is frustrating and wish I could tell you more.  I think they feel it's just easier for the therapists to remain focused on the clients and counseling if we don't become involved in the billing or charges. So, I apologize for going into such great detail about why I am unable to help you with the billing questions, HOWEVER, with that said, I can completely understand your frustration and the dilemma you find yourself in with not having been matched with a therapist yet and yet needing to pay upfront. That has to be very discouraging and scary, especially with your funds being very tight, I'm sure. I would suggest that you do contact the support team and ask about getting credit for the time you have paid for but have not engaged in a live session. Like I mentioned before, I do not mind taking you on as a client if you would like to connect with a therapist right away.  My name is Stephanie Ellis. I have been a licensed clinical social worker/clinical therapist for almost 9 years and before that, I was a registered nurse for 11 years. I would be happy to help you and if you contacted the support team with your questions, then you could also mention that I said I would take you as a new client. I am happy to help if you are able to get the financial assistance you need in order to proceed. I hope to meet you in the near future and hope that at least some of this information was a little helpful.  I hope you understood that I  sort of had to go into such great detail with my response here because under this Questions heading, our responses are not allowed to be quick and brief...they have to be 350+ words, so I had to get creative with my response in order for it to be adequate enough in length to be accepted and sent to you.  I hope you are able to find out what you need from the support team...I'll be here if you decide to connect with me.  Take care and best of luck to you!